All returns must be postmarked within one (1) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at [email protected] to obtain an Return Merchandise and Recipes Master – Return & Refund Policy Flash Sale Items (No Return) Items sold at very low prices during Flash Sales, Seasonal Sales, Special Offers, Daily Deals, or Discounts cannot be returned. Return & Replacement Policy The product must be unused, in original packaging, and in the same condition as you received it. Damaged or not working product: You must report it within 24 hours of delivery. Change of mind or not satisfied: You can return the product within 3 days of receiving it. Please note: USD 12 (Delivery + Pickup charges) will be deducted from your refund. Replacement Procedure If the product is faulty/damaged, we will arrange pickup and send you a replacement free of charge. If the product is not faulty but you want to exchange it for another item, you will need to pay USD 12 pickup charges + new delivery charges. Used or opened items (out of original packing) cannot be returned or refunded. Refund Policy Refunds are given as a voucher (store credit) or bank transfer—your choice. Processing time: 30 business days. Video Proof Required Refunds will only be accepted if the customer provides a full uncut video showing the parcel from the sealed condition until the product is completely opened. The video must be recorded at the time of opening right after delivery. If the video is cut, edited, or sent after 1 hour of receiving the parcel, the refund request will not be accepted. , then
Attn: Returns
After receiving your return and inspecting the condition of your item, we will process your return or exchange THIRTY (30) days from the receipt of your item to process your return or exchange We will notify you by email when your return has been processed.
The following items cannot be
● Recipes Master – Return & Refund Policy Flash Sale Items (No Return) Items sold at very low prices during Flash Sales, Seasonal Sales, Special Offers, Daily Deals, or Discounts cannot be returned. Return & Replacement Policy The product must be unused, in original packaging, and in the same condition as you received it. Damaged or not working product: You must report it within 24 hours of delivery. Change of mind or not satisfied: You can return the product within 3 days of receiving it. Please note: USD 12 (Delivery + Pickup charges) will be deducted from your refund. Replacement Procedure If the product is faulty/damaged, we will arrange pickup and send you a replacement free of charge. If the product is not faulty but you want to exchange it for another item, you will need to pay USD 12 pickup charges + new delivery charges. Used or opened items (out of original packing) cannot be returned or refunded. Refund Policy Refunds are given as a voucher (store credit) or bank transfer—your choice. Processing time: 15–30 business days.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
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